Frequently Asked Questions
Everything you need to know about your Waveform audio and electronics experience.
What is the standard shipping time for Waveform products?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
Do your electronics come with a manufacturer warranty?
Yes, all Waveform devices include a comprehensive 12-month limited warranty that covers defects in materials and workmanship under normal use.
What is your return policy for opened electronics?
We offer a 30-day satisfaction guarantee. If you are not satisfied, you can return the product in its original packaging. Please note that a 15% restocking fee may apply to opened items.
Are Waveform headphones compatible with both iOS and Android?
Absolutely. Our Bluetooth-enabled devices use universal protocols compatible with all major operating systems, including iOS, Android, Windows, and macOS.
How can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.